Our priority has always been to deliver quality products consistently with a commitment to our Mission. We strive towards this by optimizing our processes through certifications and employee training. These processes are reviewed and revised at regular intervals.
Complaints are directly monitored, and the corrective action, if any, is cross-verified by the management (partners). The management has an efficient system in place to make sure that none of the complaints, feedback, or suggestions go unheard or unattended.
Customer care emails are directly delivered to the Head, Finance & Compliance, along with any feedback or message received on the social media pages.
Most of the information required by the user or customer conforms to legal requirements and is freely available on the company website and is displayed on the product packages as well.
We believe in ethical and fair trade. We declare the product variant on the pack by using different colours to different options along with a text mention.
We also print a list of product variants on our collaterals, including visiting cards, product packaging, and marketing materials, making it easy for customers to get what they are looking for. An abstract of the same is available on the right.
To address the expectations and requirements of the customer, we received an upgrade from ISO 22000 to FSSC 22000 under the GFSI standard certification. Gajanan was the first rice mill to be certified in the non-Basmati segment.
Consistency in our product quality and delivery has won us customer appreciation and many awards.
- We won a National Quality Award from Aditya Birla Retail Limited (ABRL) for efficient supply to both the states of Telangana and Andhra Pradesh (Erstwhile Andhra Pradesh).
- State Quality awards from ABRL for the past five years for lowest rejection, consistent quality, and more than 95% fill-rate.
- Walmart India recognized team Gajanan for its consistency in quality. It is the only unit in Telangana to qualify for a private packing label for Walmart India.
- Gajanan is also happy to have been honoured with the CFBP award in the year 2001.